A little clarity goes
a long way.
Straightforward answers to help you plan your next service visit.
01Which areas do you serve?
We serve Greater Montreal, including Montreal, Laval, the South Shore and the North Shore. Coverage can depend on your address and the service required. Contact us to confirm availability.
02What should I do if my refrigeration system stops working?
Call us directly for urgent service and describe the equipment and symptoms. Keep cold-room doors closed where possible, monitor temperatures and follow your business’s food-safety procedures. Technician availability and timing are confirmed when you call.
03How much does a service call cost?
Costs depend on the equipment, the diagnosis, the work required and service timing. Ask about applicable service and diagnostic charges when booking. A final scope and pricing should be confirmed before work is authorized.
04Do you install new equipment as well as repair it?
Yes. You can contact us about installations, repairs and maintenance for HVAC, air conditioning, heat pumps and commercial refrigeration. Include your building type and equipment needs when requesting a quote.
05Do you work on residential and commercial systems?
We provide heating and cooling services for homes and commercial spaces, along with commercial refrigeration service. Tell us the equipment type, make and model so we can confirm whether your system is within our service scope.
06How often should my equipment be maintained?
The right schedule depends on the manufacturer’s recommendations, system type, usage and environment. Heavy-use commercial refrigeration may need more frequent attention than residential equipment. We can discuss a schedule suited to your system.
07Can I arrange a preventive maintenance plan?
Yes. Contact us with a list of your equipment and how it is used. We can discuss inspection and maintenance needs, visit frequency and the scope of a suitable plan.
08What information should I have ready when I contact you?
Share your service address, contact details, equipment type, make and model if available, and a short description of the issue. Mention any unusual sounds, error codes, temperature changes or recent maintenance.
09Can I be served in French or English?
Yes. You can contact us in French or English. Choose your preferred language on the service enquiry form.
10How do I confirm licensing or insurance for my project?
Ask us for the documentation relevant to your project before authorizing work. Requirements can vary by the work involved; verify the applicable credentials for the service you need.
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Still have a question?
Tell us about your system. We’re happy to help you understand your options.
A cooler space.
A clearer next step.
Tell us what you need. We’ll help you work out the right way forward.